Remember what matters next.

Account creation & sign-in

Use REMARI’s account creation option to create an account with your email address and password, or sign in to your existing account. Authentication and cloud-backed account data use Supabase. Check that you are using the email associated with your account and that your device has an internet connection. If sign-in still fails, contact support with the error message.

Guest people, memories, and reminders stay on your device across app restarts and signing out. They do not automatically move into a new account or sync to Supabase. Uninstalling the app may remove local guest data.

Saved memories & people

If information appears to be missing, check whether you are using guest mode or the account where you saved it. Signed-in people, memories, reminders, and related records use Supabase cloud storage; guest records remain local.

For help finding a record, tell support whether you were a guest or signed in, what you expected to see, and what happened. Avoid including private memory content or other people’s personal information.

Screenshot AI analysis

Sign in before using screenshot AI analysis; guest mode supports local features. Choose a screenshot you want REMARI to analyze using OpenAI. Before content is sent to OpenAI, a consent prompt lets you cancel or continue. Continue only if you want to send the selected screenshot for processing. The image may pass through Supabase Edge Functions. Review and edit the interpretation before confirming a saved memory or scheduling a reminder. AI interpretations can contain mistakes.

If analysis fails, check your internet connection and try again. Select only screenshots you intend to send for analysis. For support, describe the issue without sending sensitive screenshots.

Voice transcription

Use voice transcription to turn voice content into text with OpenAI. Before content is sent to OpenAI, read the consent prompt and choose whether to cancel or continue. Voice content may pass through Supabase Edge Functions.

If transcription fails, check your internet connection and microphone permission in iPhone Settings if you are recording audio. Speak clearly and review the resulting text for errors. Describe problems to support without sending private recordings.

Ask Remari

Ask Remari uses OpenAI to process your questions and relevant memory content. The consent prompt lets you cancel or continue before content is sent to OpenAI. Questions, memory content, and AI requests may pass through Supabase Edge Functions.

Try a clear, specific question and check that you are using the account where you saved the information you expect to use. AI answers may be incomplete or incorrect; check them against your original information. If a request fails, check your connection and contact support with the error message.

AI memory organization & suggested messages

REMARI uses OpenAI to help organize memories and suggest messages. Relevant saved memories and AI requests may pass through Supabase Edge Functions. Before content is sent to OpenAI, the consent prompt lets you cancel or continue.

Review AI suggestions for accuracy, context, and sensitive details before saving or using them. If the result is unclear, check the source memory and try a more specific request. For help, describe the issue without copying private memory content into your support email.

Reminders & notifications

REMARI currently uses local device notifications for reminders. If a notification does not appear, check REMARI’s notification permissions in iPhone Settings and review Focus and notification settings that may silence or delay alerts.

Check the reminder’s date and time. If the problem continues, contact support with your iOS version, REMARI version, and the steps that led to the issue.

Account deletion & privacy requests

To delete your account while signed in, open REMARI Settings → Delete account and confirm the deletion. This deletes your Supabase Auth account and associated cloud records owned by you.

If deletion fails, email hvsvnandco@gmail.com for help. Use the same email for privacy requests, including access to or correction of personal information. Indicate whether your request concerns local guest data or a signed-in account. We may need to verify that the request relates to your account; never send passwords or verification codes.

Deleting the app does not automatically delete cloud account data. Guest data remains separate from cloud data. Account deletion does not guarantee deletion of provider logs, backups, or data retained by OpenAI. See the REMARI Privacy Policy for processing and retention information.